Reporting Maintenance issues should be reported as follows:

∙ For Let Only Properties: You will have received contact details for your Landlord, please contact directly.

∙ For Managed Properties: You have access to a 24/7 Maintenance Team.

Call Move2here Lettings Team Mon to Fri 9:00am-5:30pm, Sat 9:00am-4.00pm on the following:

Office Tel: 029 2002 6213

Out of Hours emergency contact: You have been provide with your account managers contact details, but if you are unable to contact them...

  • Smell gas? Call 0800 111 999 
    To report a gas or carbon monoxide emergency, or if a pipeline is struck (even if no gas leak has occurred) call 0800 111 999 - 24 hours a day.

  • Problems with your boiler - initially call the office on the number above, if no response and urgent, please call your account managers mobile number.

  • As a last resort, please call Electrical Gas Care on 02920 885355

  • If you have a water leak - please turn off at the main stop cock and call Electrical Gas Care on 02920 885355

  • If external water leak, please contact Dwr Cymru using the link below https://contact.dwrcymru.com/en/report-an-issue

  • If you have a maintenance issue with an electrical appliance, please contact the office during normal woking hours.

  • If you have an electrical maintenance issue, please contact the office during normal woking hours.

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